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Problem with exporting original Avatar fbx from Blender

Dear Community,

I downloaded the original Avatar mesh files but both (blender & fbx) won't upload as an Avatar in Sansar. I always get the error: "This item is missing information on the avatar skeleton. Please ensure that the skeleton data is included."

I followed these steps when exporting the fbx: https://help.sansar.com/hc/en-us/articles/360001180203-Exporting-custom-avatars-from-Blender

Nothing worked. Please could someone help me?
THANK YOU!

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