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Crash on 114 harvest

Sarah

August 16, 2018 16:19

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my computer stalled completely when i tried load there other places seem to be ok but it seems for whatever reason that place crashes me. i had to do a hard reboot to get the pc working again. i noticed it was using 100% of my disk as well when i could see what was going on. this is a repeatable bug btw.

5 comments

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  Garth August 16, 2018 18:48

  Hi Sarah,

       I'm Garth from Sansar Support.  Some systems set virtual memory too low when left on automatic.  This can lead to this problem sometimes.  I'll open a case and help you troubleshoot.

  Best,

  Garth

   

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  Lucy Afarensis August 19, 2018 16:07

  I have never been able to go there without crashing. Lately I can't get there at all. I am working with windows 10 and can't find anything about setting virtual memory.

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  Mark Fjaagesund September 06, 2018 03:04

  Hello I have not been able to log into Harvest for the last 3 weeks, I am consistently crashing every time I try to log there.  The client crashes when it is loading scene resources, the loading bar wont even get to loading avatar.  

  I am also not able to get into to 2077.  When the client tries to load that experience, it doesn't even make to half way across the bar.

  these are my specs

  CPU: AMD Ryzen 5 1400 Quad-Core Processor (3193.99 MHz) Memory: 16305 MB OS Version: Microsoft Windows 10 64-bit (Build 17134) Graphics Card Vendor: NVIDIA Corporation Graphics Card: GeForce GTX 1050 Ti/PCIe/SSE2 Windows Graphics Driver Version: 23.21.13.8813 OpenGL Version: 4.6.0 NVIDIA 388.13

   

   Mother board : Asus ROG x370 Crosshairs Hero V

  Internet Provider: Shaw Comunications

  Download: 28.60 MBS

  Upload : 13.30 MBS

  Pings: 37

  Region: Southeastern British Columbia, Canada

   

   I am planning to upgrade the graphics card but it wont be till early next year or in the Spring

   

   

  I have no VR headset

  Edited by Mark Fjaagesund September 06, 2018 03:06
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  Bluebell - Helper September 06, 2018 07:11

  It is not just Harvest, I have trouble loading the "larger" scenes in general, now and then. Sometimes it goes great for days and then I need to clear the Sansar cache to get into those scenes.

   

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  Lucy Afarensis September 16, 2018 18:59

  I thought I would give it a try since the recent upgrade and nobody was there. No cigar :(  Got this after about 5 minutes and the client was frozen.