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Workaround for media not working, is not working..

Lexi Foley

April 04, 2018 14:50

Completed

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1. Enable Options > Audio/Video preview.
2. Verify that the media surface isn’t playing and remains white.
3. Disable Audio/Video preview.
4. Open Tools > Scene Settings.
5. Scroll down to Background Sound in the Properties panel.
6. Set Sound Source to Stream.
7. Choose an Audio stream (not the Media stream).
8. Save the scene.
9. Open My Experiences from the App Launcher and reload the scene by clicking Edit this scene.
10. Open Tools > Scene Settings.
11. Scroll down to Background Sound in the Properties panel and set it to the Media stream.
12. Save the Scene.
13. Enable Audio/Video preview.
14. Verify that the media surface is playing as intended.

You may need to repeat these steps multiple times before the media stream plays successfully.

That i was trying to do for about a hour ,, after a half hour i putted in the default url from sansar youtube url.. again no result.. multiple times to next patch or do i miss something??

9 comments

• 
  Torley - Sansar April 13, 2018 15:50 Official comment

  Just wanted to followup this should be fixed for you now!

  https://help.sansar.com/hc/en-us/articles/360000461726-Slip-Slide-and-Sit-Release-April-10-2018

  "Occasionally, media streams (Youtube only) will not play on media surfaces when testing using the audio/video preview button or while visiting an experience."

• 0
  
  Torley - Sansar April 04, 2018 15:07

  Lexi, you're not alone. Even with the workaround, you may still get the "white screen of doom". I'm sorry you persisted with it and to still no avail. :(

  We endeavor to get a proper fix in a future release of Sansar. It has to do with our version of CEF (Chromium Embedded Framework) being out of date.

  Quick question — have you had the white screen when trying Twitch videos too, or has it just been kind of jerky/stuttery (as it is for me)?

• 0
  
  Lexi Foley April 04, 2018 16:07

  Thx for the feedback! I don't use twitch , and as far as i know it just was white suddenly a day or 3 ago. Sorry i cant give something useful.

• 0
  
  Lexi Foley April 05, 2018 15:10

  Today i logged in and to my pleasant surprise the media URL works again. i wonder how long it takes for the server to shutdown after people are gone. Feels like a cache that is not "cleaned" , i thought of ResetScene() but i can not try that now any more ,, Lets hope i dont have to! ;)

• 0
  
  Torley - Sansar April 05, 2018 15:36

  It's really, frustratingly unpredictable and inconsistent when it works and when it doesn't. However, media surface playback is not cached like scene resources.

  So on a separate note, an idle experience (with no users logged in) will reset after 15 minutes.

• 0
  
  Galen April 05, 2018 15:47

  Thank you for that official detail. I had assumed 5 minutes.

• 0
  
  Lexi Foley April 05, 2018 15:57

  Good to know. Thx for the info/reply again!

• 0
  
  Lexi Foley April 13, 2018 16:00

  Thx!

• 0
  
  Puddles January 14, 2019 21:16

  I still have this problem, which makes things very difficult as I produce video to stream inworld.

  I raised a ticket, but as I am using an upgraded Mac Pro (running Win 10 in Bootcamp) I am 'unsupported', however another creator using Bootcamp can see video inworld.

  Is there a log where I might be able to investigate any errors to fix this myself?

  Puddles