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keep getting upload error after the update

Paul Lapointe

September 29, 2016 00:01

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I keep getting the error  missing 'tangent/BInormal' chanel  after the latest update when i try to upload my assets. These are all the same  assets that uploaded fine before the update. NOTE: i have double checked all the maps are the correct format and in the right slots in Maya so im really not understanding why its suddenly erroring out ?

8 comments

• 1
  
  loz hyde September 29, 2016 04:40

  Yeah, I'm getting the same problem.  Only .exr files upload successfully.  Would love to get this resolved asap, thanks guys :)

• 0
  
  Wailler September 29, 2016 15:32

  I am new here, and I started with the same problem, I want import my 3d models, but I cnanot. I use 3D Studio Max 2017, I try using 3D max 2010 too, but I had the same problem again

  Edited by Wailler September 29, 2016 22:30
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  Paul Lapointe September 29, 2016 23:05

  if your reading this wailer ."When exporting .fbx files from Maya, 3dsMax, or Blender, you'll need to make sure to also export the tangent/binormal information. Its generally just a tick box that needs checked while exporting." thanks to Derrick for the fix :)

• 0
  
  Wailler September 30, 2016 01:36

  Paul, thank you, I find it now.  

• 0
  
  Kaila Mais November 22, 2016 17:34

  Hi im new also and i am having the very same issue:/

• 0
  
  Judas November 22, 2016 18:20

  
  In Blender its loose edges and tangent space need to be checked

   

• 0
  
  Kaila Mais November 22, 2016 18:52

  thanks that helped, but now im getting no mesh node found when trying to upload to sansar

• 0
  
  Andre Tachor September 21, 2017 18:01

  Hello please anyone knwos how fix this Update Error ?

  

   

  Thanks