There's no sense checking the *remember password* box if Sansar doesn't remember one's password. Please fix this issue.
Date
Votes
180 comments
-
Ethos Erlanger Galen,
I am going to repeat what Gindipple wrote, but in my own long-winded words.
I sometimes think that Linden Lab cannot even do the trivial. For me, this is the reason I want them to fix the password thing. After a while, LL will expect users to do everything including clicking to enlarge the window to fill the screen. NO! Programs should open to a full screen! It won't be long we will all have to write our own code so that Linden Lab will not need any coders. Yes this is BETA. But after being in SL for more than 10 years, I felt like I was in a perpetual BETA.
Users must set minimum standards when LL will not. And this is just one of them.
-
JCat What's even worse is if you're already in VR, then having to remove the HMD to type in a password that was already typed in a few days ago. Maybe the Remember Me checkbox should be renamed "try not to forget me".
There are times when I'm wearing a Rift and the password prompt pops up and I just think.. forget it, I'm not bothering for now, and just close it all down.
-
Gindipple The irony is you could vote the thread down, and post in the thread and because it's a bug getting publicity it's more likely to get addressed LOL
Think like a business!
Sadly there are far more important bugs that really need addressing, but will take any of them fixed over none
-
Richardus Raymaker This bug is so frustrating. one of the things that need to get fixed soon !
It's pretty old problem to. -
Gindipple Why is it so much to ask a computer to persist a small piece of data?
It's one of the most basic things a computer can do.
Can't get the simple things to work, what's to be expected of the larger things?
-
Richardus Raymaker It's just freaking annoyiong that every time you need to login quick in sansar. POOF. The password is gone.
Then your 1+ minute later before the password is put back in. No i refuse to use password manager i have other system.
The just need to fix stupid bugs like this. Why does it feel like sansar is making precise the same misatkes as high fidelity ?! And the same fight to get it fixed.
-
Torley - Sansar To those of you actively annoyed and being affected by this, I know it seems "just random" on the surface, but there's likely got to be some variable changing. So it'd greatly help if anyone finds more specific conditions — a reliable reproduction that will help us investigate the cause of the password being forgotten. This is very important.
Even if after the forthcoming Fashion release, we can all check to see if we're affected. Or subsequent hotfixes. Let's keep being observant and share what we're noticing?
I was looking at our internal issue tracker and we've solved several "password isn't remembered" issues before, but it's clear it's still happening for some other reasons.
-
Richardus Raymaker After @Lex post i started sansar. i did keep eye on it.
And , i click login. POOF. password gone ! I think it's now the secondtime in 24h that i need to reenter the password. And there's no visible update downloaded. -
Gindipple I know this is going to sound crazy and insecure, but just write the password to a file that is read at launch. If someone is reading the files on your system it's compromised already.
Or you know stick it in the registry...
Google search "how to safely store a password in language x", there's probably a million canned solutions out there
-
Bluebell - Helper Ok, re-typing the password is annoying and yes, I run software that does remember me. So it is possible to do so, there is an issue and that should be fixed. Also, as mentioned, the window size is irritating, it never remembers how I set it.
But... LL is listening better to Sansar users then they were to residents in SL. And it is software, so there's never anything not complicated. I have websites that never remember my password and there are fixes but I never bother, too many more important things to do. I hate to focus on tiny stuff like that, so let's try to not blow this out of proportion. It IS irritating and I will up-vote this post but I have other, and to me, more important requests.
TIP: get a short but good pass and keep smiling. ;)
-
Lex After the first update of the Fashion Release it is finally over for retyping the password. (till now) no news is good news ;)
Read next comment : /
-
-
Ethos Erlanger The first login of the year (after an update) and the password was lost again.
-
Lex After I last update 3-1-18 not had to retype password once.
-
Ethos Erlanger @Lex, I am not voting on your comments. I am not sure who is.
-
Richardus Raymaker YES !
You not wanne know how much actions and handlings i need todo to put the password back. Way to many ! It's very frustrating that it's wiping the password to many times !
-
Lex I wonder when it happens. if its random or not. It is certainly not all the time!!
But i dont see anyone voted for it here that is what more people need to do i guese
-
Lex And as there are 7 followers I voted +1 where are the other voters? its not fair to blame Sansar for al the movements if that is your own system but that is something different. main thing is to vote + and if nobody does that, and only complain here, its has no impact at all.
-
JCat The password reset has been happening even without new updates. This issue seems to occur if I don't run Sansar for a few days. It use to be happen with new updates only. Same way we use to be able access create mode from the Atlas while already in VR.
-
OldVamp I can only add what I've observed poking at the files:
The client doesn't store you actual password, it stores a token (a generated string).
This token uses information from various places to be valid.
So if anything chances too much the token can no loner work.
I do not know what exactly is being used to generate the token but it could be:
ip address range
hardware ids
client versions
server versions
So, when any of those things change, or change too much, the token is no longer valid and you have to enter your real password again to generate a new token.
So I think what you guys are really asking for is
your actual password to be stored locally
or
a different token generation system that is made invalid less
If either of these is done incorrectly it can result in your account being less secure.
I would rather err on the side of security in these matters.
-
Lex @Gindipple Should you not be debugging then and give LL some debug info instead of just everything is wrong with Sansar. if you don't get what you want you are free to leave any moment. I think You think like a business and see dollars in you eyes that you just cant reach yet. Get down your ivory tower. Or make it yourself then you have it perfect if i hear you. you don't need Sansar at all. and yes there are more people with different needs so that should not be noticed and they have to work on other bugs? What does your kicking down here do good to whole Sansar other then annoying users that want to make something out of it.
Thanx @OldVamp That is at least some information i can understand!! :)
Today i saw i had a little update on windows and the password was gone. I agree with Oldvamp.
-
Gindipple @ Lex, what is there to debug? it's supposed to be persistent and it's not. case closed. LOLing from my ivory tower...
-
-
Ethos Erlanger @Lex, I am always grateful to hear from Torley. His voice is a voice that is welcomed, even when things are not going very well. But I want you to look carefully at what Torley wrote. You said that we received an answer from Torley. Yes, we received a response. But I am unsure we asked a question and I am unsure that Torley gave an answer. Most of us have not asked a question here. We report some things as factual such as the forgotten password. We often comment on our perceptions and opinions. And some of us may be guilty of asking rhetorical questions like: "How hard can it be?" Most of us care less about how hard something is and have a higher concern that we do not actually know what priority Linden Lab is placing on any one of our issues or concerns.
What Torley said was useful because some of us may not have known the information which would be useful in fixing this issue.
Now here is where I state my case. There exists an unstructured reporting method that is not well suited to gathering of facts related to this and all other issues. All reports are anecdotal which is seldom useful to good diagnosis. That lack of structure is hobbling Linden Lab, but they are entirely to blame. It is not our doing.
Torley's polite request for usable reports from the BETA users was a breath of fresh air. Maybe they can sift through the reported incidents and come up with a solution.
Now, here is my suggestion. Linden Lab should require all of their staff to use the same front door into Sansar that we use. I suspect that they have a back door entry into Sansar that sidesteps many thing that we must deal with. They probably do not even use the internet to access the server. I have never once heard any Linden report to us that they must log on with a password just like we must. If they did, then they might be able to make their own reports of forgotten passwords, and they would have first hand knowledge rather than asking us to give them the knowledge second hand.
The perception I have is that every time a bug is found, it is the creators who find it, not a Linden.
-
Galen I will admit that Linden Lab has always seemed a little too opaque for my tastes. But I'm also a software engineer, so I know how difficult a position they are in. Frankly, I think a lot of vocal Sansar (and Second Life) residents are a bit unrealistic in their expectations of what a small tech company like LL can and should do. Some of that stems from ignorance of the process. And maybe a little of it stems from defensiveness on LL's part that comes from years of experience being, frankly, harangued unfairly.
I want to gently caution you guys against being unrealistic and for giving LL a little more benefit of doubt, here.
-
Richardus Raymaker New update, when i started to read to reply's.
I tried to login into sansar. And my password is again wiped.
So at this moment it's deleted every 24h ?!I need to remember to check it every day and write back here.
-
Lex @Ethos quote from discord:17:33] TORLEY: Voting has sometimes helped draw attention to an issue. It's not the only factor but voting and reply posts give us more context to who an issue is affecting and how, and why it would matter to fix it.[17:33] TORLEY: @DayDream Can you please remind me about this issue, what is it [17:36] Gindipple: here @TORLEY https://help.s There's no sense checking the *remember password* box if Sansar doesn't remember one's password. Please fix this issue. [17:38] Gindipple: and that's just the most recent thread on it[17:38] TORLEY: Thanks, I think I've experienced that too. I haven't noticed it as much because I login with different accounts regularly but I can see how that's annoying.
I'm worried about fake-news and beliefs and taking forecast to serious that could put people on the wrong leg (i think that's a Dutch saying but i hope you understand.) If you are in doubt its better to ask then to make up a story or believe gossip.
They are working on the new code forward so i think you are right about the creators getting/seeing the bugs more likely.
Hope we/they tackle this again soon and then they can remove the threat ;).
-
Ethos Erlanger Password forgotten again this morning.
1) Turned on my computer after being off several hours overnight.
2) Opened (started) Sansar. The login page shows the ***** but as soon as I click to log in, the message says in red ink there was an error as if I entered something wrong and the ***** is now blank.
I have not used any other program. Nor have I logged into the internet.
System Specs: Windows 7 Ultimate ~ Service Pack 1
-
-
Richardus Raymaker Now, where 11 hours later !
I start sansar, i click login.
And, password GONE ! This is not workable !And i not go choice for a short weak password.
Please sign in to leave a comment.