There's no sense checking the *remember password* box if Sansar doesn't remember one's password. Please fix this issue.
Date
Votes
180 comments
-
Richardus Raymaker This bug is so frustrating. one of the things that need to get fixed soon !
It's pretty old problem to. -
Galen Why is this bothering you guys? Is it really so hard to enter your password once every few days or weeks?
-
Richardus Raymaker YES !
You not wanne know how much actions and handlings i need todo to put the password back. Way to many ! It's very frustrating that it's wiping the password to many times !
-
Gindipple Why is it so much to ask a computer to persist a small piece of data?
It's one of the most basic things a computer can do.
Can't get the simple things to work, what's to be expected of the larger things?
-
Ethos Erlanger Galen,
I am going to repeat what Gindipple wrote, but in my own long-winded words.
I sometimes think that Linden Lab cannot even do the trivial. For me, this is the reason I want them to fix the password thing. After a while, LL will expect users to do everything including clicking to enlarge the window to fill the screen. NO! Programs should open to a full screen! It won't be long we will all have to write our own code so that Linden Lab will not need any coders. Yes this is BETA. But after being in SL for more than 10 years, I felt like I was in a perpetual BETA.
Users must set minimum standards when LL will not. And this is just one of them.
-
Galen Don't get me wrong. I want Sansar to remember my password even more persistently than it currently does. It's just surprising to me that so many people are getting so bent out of shape about this trivial thing.
-
Lex I wonder when it happens. if its random or not. It is certainly not all the time!!
But i dont see anyone voted for it here that is what more people need to do i guese
-
Richardus Raymaker It's just freaking annoyiong that every time you need to login quick in sansar. POOF. The password is gone.
Then your 1+ minute later before the password is put back in. No i refuse to use password manager i have other system.
The just need to fix stupid bugs like this. Why does it feel like sansar is making precise the same misatkes as high fidelity ?! And the same fight to get it fixed.
-
JCat What's even worse is if you're already in VR, then having to remove the HMD to type in a password that was already typed in a few days ago. Maybe the Remember Me checkbox should be renamed "try not to forget me".
There are times when I'm wearing a Rift and the password prompt pops up and I just think.. forget it, I'm not bothering for now, and just close it all down.
-
Lex And as there are 7 followers I voted +1 where are the other voters? its not fair to blame Sansar for al the movements if that is your own system but that is something different. main thing is to vote + and if nobody does that, and only complain here, its has no impact at all.
-
Galen My understanding is that it forgets your password after it does a self-update. So this shouldn't be happening all that often.
To be sure, I'm in favor of this being more seamless, too. However, it's possible that there is a security-related reason why this data gets lost with each update. I haven't heard a reason yet, though.
Also, LL does read these posts. They do care about the vote counts. And they care about the debates we have. That said, don't expect every last post and comment to be read by all the right people. But yeah; they do read the forum.
-
Ethos Erlanger Galen, I wish there was hard evidence that they take issues that we discuss seriously. It is actually hard to imagine a valid description for how they consider our requests. Seriously is not a useful word in this discussion. If they were concerned to any degree, they would employ a systematic approach to measuring the temperature of the beta creators. Look at the issues (bugs and feature requests) that have been resolved or implemented. A while ago, I looked back on the last years worth of issues and came away feeling that they were doing too little and taking too long to fix things in favor of rolling out new features. New features that are buggy are discouraging when old features that are buggy remain unattended.
I suggest you do you own tally of the issues that they have resolved and extrapolate forward 6 to 12 months and I think you might realize that 75% or more of the current issues will still be there for a long time into the future. I do not even believe that LL has a tally of the issues.
Perception is reality and Linden Lab allows us to perceive that they are not listening. That is reality.
-
Gindipple Couldn't have said it better myself Ethos
-
JCat The password reset has been happening even without new updates. This issue seems to occur if I don't run Sansar for a few days. It use to be happen with new updates only. Same way we use to be able access create mode from the Atlas while already in VR.
-
Galen I don't think you can tally up how many bugs and feature requests they have not resolved or implemented and claim that's a measure of how much they haven't listened. That doesn't make sense. At best you could say that's a measure of how much work is ahead of them.
People have complained about how unresponsive LL seems to them since pretty early on in Second Life's existence. I get why. And I get why it's next to impossible for them to seem otherwise. There will always be more requests than there is bandwidth to handle them all. LL is not a big company.
But ask yourself: why is LL still here? Isn't the answer: because people like Second Life? Even if it's not perfect?
-
Galen @JCat: Ah, I didn't realize that. Maybe this is more frequent for other people. I've only seen this forgotten password thing when I get an update. I could see how it would be frustrating if it were more frequent.
-
Richardus Raymaker @JCat, indeed the password wipe is just random. most after a few days of not use it. Just feels like the use some cookie with TTL on it. I dont think it get wiped with every update, but need to keep eye on that.
-
Torley - Sansar To those of you actively annoyed and being affected by this, I know it seems "just random" on the surface, but there's likely got to be some variable changing. So it'd greatly help if anyone finds more specific conditions — a reliable reproduction that will help us investigate the cause of the password being forgotten. This is very important.
Even if after the forthcoming Fashion release, we can all check to see if we're affected. Or subsequent hotfixes. Let's keep being observant and share what we're noticing?
I was looking at our internal issue tracker and we've solved several "password isn't remembered" issues before, but it's clear it's still happening for some other reasons.
-
Galen Thanks Torley. For the suggestions and for illustrating that LL is listening.
-
Lex Yup! Thanks indeed.
Glad i asked in Discord. I see I have to use that more often. more direct then this forum. As far as i know now it has to do with updates and when you are not logged in for some time, that time i don't know but it seems a couple of days or even a day. Hoping on getting relevant information for LL and if so you'll be the first to know :).
-
Ethos Erlanger Was there an update in the past 24 hours? If not, the client forgot my password in the last 1 day. Not sure of the exact number of hours.
The computer was turned off overnight. Should that make a difference?
Today I did a short test of turning off the computer and it did not forget my password.
-
Lex Same issue password gone again.
I logged in earlier today, no problem, second time it was gone again (the password)
-
Richardus Raymaker After @Lex post i started sansar. i did keep eye on it.
And , i click login. POOF. password gone ! I think it's now the secondtime in 24h that i need to reenter the password. And there's no visible update downloaded. -
Gindipple I know this is going to sound crazy and insecure, but just write the password to a file that is read at launch. If someone is reading the files on your system it's compromised already.
Or you know stick it in the registry...
Google search "how to safely store a password in language x", there's probably a million canned solutions out there
-
Ethos Erlanger Gindipple,
Do not enable Linden Lab. This is not about how crafty the users are or how simple the OS is to work with. This is about transparency. If LL cannot fix it, they should just take that feature out completely and admit their defeat. Then all they have to do is delete this thread and the issue never happened.
I do not know of any other software that cannot handle the task of remembering a password when they have that feature included in their software.
If you would offer LL one of the many canned solutions that you say are out there on the internet, I am sure they will turn you down in the most gracious way.
-
Galen That doesn't make sense. I'd rather have it intermittently remember my password than never remember it.
-
Ethos Erlanger Well Galen, you already have your wish. Mine is yet to come.
-
OldVamp I can only add what I've observed poking at the files:
The client doesn't store you actual password, it stores a token (a generated string).
This token uses information from various places to be valid.
So if anything chances too much the token can no loner work.
I do not know what exactly is being used to generate the token but it could be:
ip address range
hardware ids
client versions
server versions
So, when any of those things change, or change too much, the token is no longer valid and you have to enter your real password again to generate a new token.
So I think what you guys are really asking for is
your actual password to be stored locally
or
a different token generation system that is made invalid less
If either of these is done incorrectly it can result in your account being less secure.
I would rather err on the side of security in these matters.
-
Debi Baskerville I think this issue is a LL issue as I have the same problem with the Second Life account page website from time to time; however, it's many times more frequent with Sansar. I don't use the LL viewer for SL so don't have any idea if it also applies to logins to SL as well.
-
Richardus Raymaker Websites use something with with a TTL.
So it can expire and you need to put it back in again.
Or the viewer is filling it in for you if you told that todo.None of the secondlife viewers have problems, unless you upgrade windows.
The only viewer that makes a mess from the passwords is the sansar one. If it where once on month or so, the impact would be less anoyying. But rigth now it can happen a few times in a week.
Please sign in to leave a comment.