Redemption Codes

When you purchase a ticket from a third party website you will be given a redemption code.

To redeem this code and claim your ticket, follow these steps!

  1. Head to a third party ticketing site and find the event you wish to purchase a ticket for.
  2. Purchase a ticket from this site, and "My Tickets" section of your account.
  3. Find the option to "Download your tickets here"
  4. Click on "Download your tickets here" (Shown below in Fig A)


Fig A

  1. This will open up a receipt for your ticket, your redemption code is the 8 digit code beneath the QR code on the top right (Shown below in Fig B)


(Fig B)

  1. Log in to Sansar.
  1. Navigate to

  2. Find the event that you want to redeem a ticket for (Examples shown below in Fig C )


(Fig C )


9. Click on "Get Ticket" (Shown below in Fig D )



(Fig D)


10. In the Payment page, click on "Use redemption code"

11. Enter your redemption code!

12. Claim your ticket!


The "Purchase ticket" button should now indicate that you have a ticket and are ready to go!

You will now be able to attend the event of your choice and enjoy the show! Please note, this redemption code cannot be redeemed on mobile. To redeem the code you must do so on the internet. However, once the code is redeemed it will work on mobile.

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  • 0

    Hello, how I can create a own event using acess with ticket own?

  • 0

    I’m not received my unique redemption link

  • 0

    I have not received my Redemption Code it says to go to Support  !


    What am I to do can I get a refund if you don't supply me the ability to watch what I paid for !

  • 0

    same BS....bought ticket in early june....STILL haven't got unique redemption link...and the show has already started...wtg


  • 0

    No redemption code received for splendour XR and now too late for band I bought ticket to see.

    How do I get refund?

  • 0

    I haven't received my redemption link???
    Can't access and no other support except this???
    Need a refund.

  • 0

    Hi EvelynMary,

    If it was for Splendour XR, I had same problem and sansar did finally send me a redeem code after figuring out how to contact them via the support form.

    It was too late to see the set from BAND-MAID which is the only reason I bought a ticket in the first place.

    So as I'm not interested in redeeming now, I was advised to contact:

    Edited by zounds
  • 0

    I can't confirm the order number of the ticket purchased in universe. Where is it? Without this, you will not receive the redemption link.

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