Store Listing Guidelines

To help promote an enjoyable experience, you must adhere to the following guidelines when listing items on the Sansar Store (the “Store”). These guidelines aim to help you list items effectively so that buyers can quickly and easily find what they're looking for.

For more information on how to list and edit an item on the store, please see Selling items in the store

Table of Contents:

 

General Item Guidelines

All items listed in the Store must adhere to the Content Guidelines.  

Items must not contain any:

  • Personal branding or username references in the item’s listed content name, title, and images.
  • References to Linden Lab, Sansar, Second Life, or any other Linden Lab-related terminology that may imply a false relationship with or sponsorship, endorsement, or employment by Linden Lab.
  • References or links to external websites or stores.

The following requirements apply to all text associated with item listings:

  • Only alphanumeric and basic punctuation characters, such as commas, periods, slashes, colons, dashes, underscores, and quotation marks are allowed. Sansar does not support international and other special characters at this time.
  • Senseless or excessively repetitive use of characters, in Linden Lab’s sole discretion, is prohibited.
  • Avoid replacing letters with special characters or numbers (e.g., replacing “A” with “@” or “I” with “1”). You will want to make it easy for your item to appear in search results.
  • There should be no leading, trailing, or creeping white spaces.
  • Control characters and line feeds are not allowed.

Listing Guidelines

Item Name / Listing Content

The Item Name, also known as Listing Content, is the name that appears on the buyer’s inventory list. This name is designated upon file upload to Sansar and cannot be replaced.

The Item Name or Listing Content must:

  • Adhere to a character limit of 100 characters maximum (including spaces).
  • Contain a clear and accurate name in order to make it easy for buyers to find your item in their inventories.
  • Contain alphanumeric characters and cannot consist solely of special characters.

Sample Item Names:

Item: A Wooden Chair 
Acceptable  The Wooden Chair, the_wooden_chair, THEWOODENCHAIR, twc_01, woodenchair-01
Not Allowed asdf23, w00d3nCh@!R, [Branding or Username] The Wooden Chair, Linden’s Wooden Chair, !@#@$/)(%, ////Wooden Chair\\\\

Title

The Title is the name that appears in the Store, on your listings page, and on a buyer’s purchase list. 

The Title must:

  • Adhere to a character limit of 100 characters maximum (including spaces).
  • Contain a clear and accurate name in order to make it easy for buyers to find your item in the store.
  • Contain alphanumeric characters and cannot consist of special characters only.
  • Contain spaces in between words.

Sample Titles:

Item: A Wooden Chair 
Acceptable  The Wooden Chair, THE WOODEN CHAIR, The Wooden Chair 01
Not Allowed asdf23, w00d3nCh@!R, [Branding or Username] The Wooden Chair, Linden’s Wooden Chair, !@#@$/)(%, ////Wooden Chair\\\\

 Category

You must select the Category that best identifies the item for sale.

 Description

The Description must:

  • Adhere to a character limit of 21,800 characters maximum (including spaces).
  • Describe the item clearly, honestly, and accurately.
  • Not contain marketing text or links to websites outside of Sansar, whether associated with the item or not. Marketing text and links pointing to items and experiences within Sansar is allowed.
  • Avoid tactics like item or keyword spamming that make it hard for buyers to find what they are searching for.

 Price

The Price for each item must:

  • Be reflected in Sansar Dollars (S$) only. 
  • Not exceed a selling price of S$1,000,000,000 maximum.

Note: We charge sellers a transaction fee for each sale made in the Sansar Store. See Sansar Dollar Exchange and Transaction Fees for more information.

 Image Guidelines

General Image Guidelines

All images:

  • Must be in PNG format.
  • Must contain minimum image dimensions of 600 pixels (width) x 600 pixels (height). 
  • Must not have any borders, watermarks, logos or insert images.

Main Image Requirements

The Main Image for 3D Models must:

  • Accurately represent the item and show only the item listed for sale.
  • Have a transparent background.
  • Have the item fill at least 85% of the image.
  • Not contain Sansar's user interface or other controls.
  • Not contain any text (unless part of the item).
  • Be smaller than 10 MB.

The Main Image for Audio, Skyboxes, and Scripts:

  • Accurately represent the item and show only the item that's for sale.
  • Not contain the Sansar user interface or other controls.
  • Not contain any text.

Additional Image Requirements

You may upload up to 9 Additional Images that:

  • May contain a transparent background, provided that the additional images supplement the Main Image by showing the item in use or highlighting details that are otherwise not visible in the Main Image.
  • May show different sides of the item (preferably against a transparent background).
  • May show the Sansar user interface or other controls, if necessary (e.g., a snapshot of the Script Settings section of the object properties panel). 
  • Must be smaller than 10 MB.

Good and bad image examples:

Good Bad
Sansar_Store_Good_Example.png Sansar_Store_Bad_Example.png
Example of a main image that follows the image guidelines for 3D Objects. Click to view full size. Example of a main image that fails to meet most of the image guidelines for all item types. Click to view full size.

Additional Notes

Audio

  • We strongly recommend that you include a detailed description of your audio listings, such as track length.

3D Models

  • Set your 3D suite’s units to meters or feet, and model your assets to a real life scale. This is important because Sansar only allows limited scaling for scenes at this time.  
  • We strongly encourage you to add a collision mesh to your 3D models. This will enable buyers to make your 3D models dynamic in their scenes. 

Script

  • All Script should not use any Restricted APIs. For more information on Sansar’s APIs and restrictions, see our documentation on Sansar Script APIs and Restricted APIs.

Effective: July 28, 2017

 

 

 

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